Unlike other companies, we don't dip into your profits with so-called "revenue sharing" systems. You get to keep ALL your hard-earned profits. If you choose to use the private label web interface, retail payments are remitted to SharpNIC with the difference between your wholesale cost and your retail price (which you set) rebated to you. Rebates are remitted in your choice of currency; US Dollars, British Pounds or Australian Dollars, by means of direct deposit into your nominated bank account. When the net payments owing to you reach USD $50, you can generate an invoice online in real time, and get paid by bank transfer. If you choose the API method of integration payment is made to us up front for the wholesale cost and you can use your own systems to bill your customers.

When you wish to withdraw funds, the first step is to check your invoice online using the "Generate Invoice" tool located in the reseller control panel. Please ensure that the wholesale prices listed in the report are correct. The current reseller wholesale prices are listed here:
VIEW CURRENT RESELLER WHOLESALE PRICING

If the amount owing to you is USD $50 or greater then you are eligible for payment. You then need to download and fill in the Direct Deposit Bank form by downloading the form here:

CLICK HERE TO DOWNLOAD DIRECT DEPOSIT FORM

After you have filled in the form and signed it, please fax it to 613-9923-4412 and email support@sharpnic.com  to let us know that you have sent it and wish to be paid your commission. You will only need to do this the first time you are paid. However, if you wish to change your bank details for subsequent payments you should send the form to us again with the new bank details clearly indicated.

For subsequent invoices, simply check your invoice using the "Generate Invoice" tool in your Reseller Control Panel, then email support@sharpnic.com indicating that you have sufficient commissions on your invoice and would like your payment processed. In both instances, we will then generate an invoice/statement for you in Microsoft EXCEL format and email it to you asking you to confirm and approve the transactions listed and the final payment including general sales tax (if applicable).

When you have responded back to us by email indicating you are satisfied that the invoice is correct we then arrange payment to your nominated bank account in USD, GBP or AUD depending on your preference.

2. Are there any other fees?

We use Worldpay as our payment gateway and merchant services provider. Worldpay imposes a flat fee of 3.5% of the retail price for all transactions denominated in US Dollars, Canadian Dollars, British Pound Sterling, Euros and Japanese Yen. For transactions denominated in Australian dollars a fee of 2.55% is applicable for Visa and Mastercard and 3.5% for American Express. You need to take these fees into consideration when setting your retail prices as they are deducted from your commissions payable. These fees are viewable when you click "generate invoice" in the reseller admin control panel.

Your bank may also charge you a processing fee when we direct deposit funds to your account. The amount of this fee varies from bank to bank and you should shop around carefully to ensure you aren't paying too much in bank fees.

3. I have my own domain name - How do I get it to work with my private label site?

The first step is to transfer your domain name to your new reseller private label system. Once the domain is transferred, you should delegate it to the following name servers - ns1.iprimus.com.au and ns2.iprimus.com.au. The next step is to create an "A" record for the domain (or sub domain) such as domains.yourname.com and point an "A" record to 210.50.5.8. You will be able to set "A" records via the "Advanced DNS Management" interface which is accessible from the "Manage Domains" menu.

Please allow at least 30 minutes for the DNS records to propagate after which your domain name will start to resolve to our web server. The final step is to log in to the control panel and click the button "Add/Edit Host Names". You should enter all the hostnames you created earlier in the DNS management interface such as www.yourdomain.com, yourdomain.com, domains.yourdomain.com etc. Please wait 20 minutes for the hostnames to begin to resolve correctly.

4. How do I customize the "look and feel" of my private label site?

The first step is to login to the control panel and choose whether you want your site to be "left-aligned," "centered" or "right-aligned". This option can be accessed via the "Edit Preferences" menu. The second step involves adding custom text, stylesheet and graphics. To change these elements from the default, login to the control panel and and click the button "Edit My Website". The "Edit My Website" page in the control panel allows you to upload images and edite the HTML in the website in real time via a browser interface.

5. Where do you host your infrastructure?

SharpNIC hosts the registration system in our highly secure Internet Data Centers located in the United States and Australia with 24x7 physical and virtual security monitoring. All traffic is monitored by our expert security engineers around the clock in our Network Operation Center Infrastructure security monitoring system, as well as fully maintained and monitored firewalls and logs. All servers are SSL 128-bit encrypted. We also have 24x7 security guards, video surveillance, motion sensors, access control using biometric readers, PIN number access and personnel who have undergone extensive background checks.

6. Do I need to know HTML?

A basic understanding of HTML is helpful to edit the menus and style sheets for your website as you will have full access to the menus and images displayed on your site. However, you do not need to be an expert at HTML to be a SharpNIC reseller.

7. I only want to buy domain names off you. Is this a problem?

Not at all. You do not need to offer any of our value added services. We give you full control over the services you want to offer your customers. And you are free to change what you offer at anytime.

8. I already sell my own hosting. Is this a problem?

Not at all. You do not need to offer any of our value added services. We even help you integrate your existing hosting product into the domain name registration process. Your customer will be asked if they require hosting and after paying for the domain name can be directed to your hosting registration page at whatever URL you choose.

9. What is the minimum requirement for maintaining Reseller Status?

There is no minimum spend required.

10. Will I get support?

We have email and phone support available, You can request unlimited support from SharpNIC, on behalf of yourself and your customers that use our services.

11. Can my clients register domains on my web site and it automatically goes through my account with you, so I don't have to manually do it?

Yes, your reseller account is a fully functioning Domain Name registration site with its own inbuilt whois look ups and payment gateway.

12.I am based in Australia. Do your wholesale prices include GST?

The domain name prices quoted on the pricing page are SharpNIC prices. You the reseller set the selling price to your end user. If Australian Goods and Service Tax (GST) is applicable, it will be added to that selling price and billed to the end user. Your reseller commission is worked out on the basis of your selling price, exclusive of GST if applicable, less the SharpNIC quoted domain name price, less any credit card and other fees. If Australian GST is applicable, it will added to the commission which is paid to you.